Refund and Returns Policy

Chary360 Return Policy

1. Free Returns (If Eligible)

• Many products — especially those marked “Free Returns”— qualify for no-cost returns, with windows ranging from:
  • 15 days after delivery, or
  • Up to 90 days from the order date.
• You’re entitled to one free return per order. Further returns may require shipping fees.

2. Return Steps
3. Open a Disputein “My Orders” → “Returns/Refunds” on my account section.
4. Choose a reason(e.g., “I no longer want it”) and upload evidence if required.
5. Chary360 approves, then you download and print a free return label.
6. Ship the itemback within the return window using the label.
7. Upon receipt and inspection, refundsare issued to your original payment method—usually within 10–20 business days after the process.
8. Non-Returnable Items

Returns are not permitted for hazardous materials, digital items, underwear, customized products, jewelries, gift cards, clothes worn after purchase, clothes without its original label  etc. .

4. Important Considerations

• Return shipping thresholds: Free returns apply to packages under 30 kg and 120 cm. larger items may incur fees.
• Keep packaging intactand include all seals to ensure full refund.
• Excessive return abusemay result in being fined or losing free return privileges.

 When You’re Eligible for a Refund

You’re entitled to a refund in the following situations 

• Cancelled orderbefore shipment.
• Item not receivedby shipping deadline.
• Product significantly differsfrom description (e.g., wrong color, counterfeit, broken).
• Defective or damagedupon arrival.

 Refund Timeframes & Windows

• Cancel before shipping: Buyers can typically cancel orders before they shipped.
• Disputes after delivery: Open one within 5 days after you receive the item (or after confirmed delivery deadline), or within your protection window (up to ~60 days total)
  • Failing to open in time can close your case—automatic delivery may mark the order as delivered

 Refund Process & Timing

1. Open a disputevia “My Orders” → “Open Dispute”.
2. Evaluation— may request evidence (photos/videos).
3. Refund processingto your original payment method — typically takes 8–20 business days after approval.

 Refund Methods

Refunds return to your original payment method:

• Credit/debit card: refunded to that card.
• PayPal/Alipay: refunded to respective accounts.
• Chary630 wallet/coupons: credited accordingly.

Chary360 also has a “Fast Refund” option, where you may receive store credit or bonus instead of cash, depending on region and policy.

• Important Return & Refund Guidelines

1. Return Address
   • Always use the return address provided on the return/refund page, notthe sender’s address.

2. Packaging

• Carefully pack return items.
• Do not include personal belongings—they won’t be refunded or returned.

3. Shipping Fee Refund

• The original shipping fee is refunded onlyif all items in the order are returned.